SCB/SCBX Agentic AI Journey
Thailand's Largest Bank — Full Lifecycle Delivery
$5.06M
Hub Pipeline
~4,000
Copilot Seats
7
Engagements
5
BUs Covered
The Story
SCB/SCBX was the deepest Thailand engagement, spanning Finance Automation, Marketing Content Writing, Content Understanding, Corporate Investment Banking, and Consumer Banking.
The Marketing Content Writing Agent featured a 4-stage agentic workflow (Sense - Create - Validate - Deploy) with multi-agent orchestration. I designed Figma architecture boards and built Copilot Studio agents with customer data.
The February 2026 workshops covered 5 business units with 30+ attendees, prioritizing an agent roadmap with KPI-linked business cases prepared for CEO briefing. The engagement influenced ~4,000 M365 Copilot licenses pipeline.
Key Workstreams
Marketing Content Writing Agent — 4-stage agentic workflow
Content Understanding POC — Azure AI, partner knowledge transfer
Finance Automation — OCR accuracy uplift, mixed data architecture
Corporate Investment Banking Agent — Credit memo & approval authority
Consumer & Corporate Banking Roadmap — CEO briefing inputs
Artifacts
SCBx Solution Envisioning & Architecture Design
PowerPoint — Marketing Content & Agentic Architecture
SCB Finance Automation Prototype
PowerPoint — Content Understanding & LLM Extraction
SCBx Prototyping Partner Handover
PowerPoint — Document Ingestion & Validation
SCBX Agentic AI Transformation
PowerPoint — Agent Orchestration & Digital Twins
SCB Solution Envisioning Workshop
PowerPoint — Sales & Campaign Agent Patterns